SMS Terms & Conditions

1. Program Description

Vulcan Suite Messaging is an SMS communication service provided by Vulcan Suite LLC. This program facilitates text message communications between our clients' businesses and their leads/customers who have called or opted in through their website.

Purpose: The program is used to:

• Identify the problem or need the lead is experiencing
• Determine urgency level of the request
• Schedule appointments for service visits
• Answer questions and provide clarification
• Escalate serious matters to our clients when necessary

2. User Consent

By providing your phone number to our clients or opting in through their website, you consent to receive SMS messages from Vulcan Suite Messaging regarding your service inquiry. Message and data rates may apply.

3. Message Frequency

Message frequency varies based on lead interaction. You may receive:

• Initial response messages addressing your inquiry
• Follow-up questions to better understand your needs
• Scheduling confirmations and reminders
• Additional follow-up messages if you stop responding (typically over the course of one to two weeks)

The exact number of messages depends on the complexity of your request and your level of engagement.

4. Message and Data Rates

Standard message and data rates may apply according to your wireless carrier plan. Vulcan Suite LLC is not responsible for any charges incurred from receiving text messages. Contact your wireless provider for details on your messaging plan.

5. Opt-Out Instructions

To stop receiving messages, reply STOP at any time.

Once you send STOP, you will receive a confirmation message and no further messages will be sent. You may re-opt in by contacting our client directly or using their website opt-in form.

6. Help and Support

For help or assistance, reply HELP or contact us:

Email: [email protected]
Mail: Vulcan Suite LLC, 30 North Gould Street, Ste N, Sheridan, WY 82801

7. Privacy and Data Use

We collect and use your phone number and message content solely to facilitate communication between you and our clients regarding your service request.

We do not:

• Sell your information to third parties
• Use your information for marketing purposes outside of this specific service inquiry
• Share your information with unrelated parties

For complete privacy practices, see our Privacy Policy.

8. Disclaimer of Warranties

Vulcan Suite Messaging is provided "as is" without warranties of any kind. We do not guarantee message delivery, timing, or accuracy. Message delivery is subject to your carrier's service availability.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VULCAN SUITE LLC SHALL NOT BE LIABLE FOR ANY DAMAGES ARISING FROM OR RELATED TO THE USE OF THIS SMS SERVICE, INCLUDING BUT NOT LIMITED TO MESSAGE DELAYS, FAILURES, OR ERRORS.

10. Changes to Terms

We may update these SMS terms at any time. Changes will be posted on our website with an updated effective date.

By opting in to receive messages, you agree to these terms.